Integrating Appbrew with Eco Returns brings automated returns and exchanges into your mobile app. Eco Returns' platform covers RMAs, pickups, refunds, store credits and exchanges. You can:
- Give customers a path to initiate returns and exchanges connected to Eco Returns' automated workflows
This means returns processing benefits from the same automation your team already relies on for web returns.
Note: which specific workflows (return status, refunds, pickup scheduling) render natively in the app are confirmed with Appbrew's product team — contact your Appbrew representative for the current scope.
What You Need
- Login credentials for both your Appbrew and Eco Returns accounts
- An active Eco Returns account
- Minimum Appbrew plan: Starter
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app.
Use Cases
Automated Return Processing
- Trigger: a customer starts a return
- Action: Eco Returns' automated workflow handles RMA, pickup and refund
- Outcome: less manual work for your support team per return
Who this is for
Brands that want returns processing automated end-to-end rather than handled manually by support.
FAQs
Can customers start a return from the Appbrew app?
Confirm the current scope with your Appbrew representative.
Can customers track return status?
Confirm the current scope with your Appbrew representative.
Does Eco Returns handle exchanges as well as refunds?
Yes, at the partner-product level.
