Integrating Appbrew with Gorgias adds live chat support to your mobile app. You can:
- Let customers contact support without leaving the app
- Support product, order, shipping, delivery and pre-purchase questions
- Preserve chat history across sessions
- Convert unanswered conversations into support tickets automatically
This means every support conversation — whether answered live or picked up later — stays connected to the customer's history.
Setup: the integration requires a Gorgias Application ID and chat-page URL, configured by your development team.
What You Need
- Login credentials for both your Appbrew and Gorgias accounts
- An active Gorgias account, Application ID and chat page URL
- Minimum Appbrew plan: Pro
How to Set Up the Integration
Your development team configures the Gorgias Application ID and chat-page URL. Staging/preview testing is available before launch.
Use Cases
Chat-to-Ticket Handoff
- Trigger: a customer messages support outside business hours
- Action: the conversation converts into a support ticket automatically
- Outcome: no customer message goes unanswered, even when no agent is online
FAQs
Can customers access Gorgias without leaving the app?
Yes.
Is chat history retained?
Yes.
Can an unanswered chat become a support ticket?
Yes.
Can the chat widget be styled?
Yes, with basic styling options plus additional styling on the hosted chat page.
