Integrating Appbrew with Kapture Performance adds live chat support to your mobile app. You can:
- Let shoppers contact support without leaving the app
- Support pre-sale, order, return and payment-related questions
- Identify customers using a unique app-linked ID
- Use custom support icons and welcome messages
This means support conversations happen right inside the app, with the customer already identified.
Important limitations: the integration currently supports Android apps only — iOS support needs confirmation from the implementation team. Setup is not self-serve; a developer must configure it in the app code.
What You Need
- Login credentials for both your Appbrew and Kapture accounts
- An active Kapture account
- Developer-assisted setup — not self-serve
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app. Setup requires developer configuration in the app code.
Use Cases
Identified Support Chat
- Trigger: a customer opens live chat with a question
- Action: Kapture receives their unique app-linked ID
- Outcome: faster, more personalized support responses
FAQs
Can customers chat with support inside the app?
Yes.
Does Kapture identify the customer?
Yes, via a unique app-linked ID passed when chat starts.
Does Kapture work on iOS?
Currently Android only — confirm current iOS availability with Appbrew before publishing an iOS claim.
Can merchants configure Kapture themselves?
No, developer setup is required.
