Integrating Appbrew with Kustomer brings AI-native customer support into your mobile app. You can:
- Let customers start support conversations without leaving the app
- Give your support team full customer context — order history, past conversations, loyalty status — in Kustomer
- Enable faster, more personalized resolutions with fewer repeated questions
This means every interaction is tied to a complete customer record, so AI and human agents always know who they're talking to.
What You Need
- Login credentials for both your Appbrew and Kustomer accounts
- An active Kustomer account
- Minimum Appbrew plan: Enterprise
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app.
Use Cases
Contextual Support
- Trigger: a customer starts a chat from the app
- Action: the support agent sees their full order and conversation history in Kustomer
- Outcome: faster resolution without asking the customer to repeat themselves
Who this is for
Brands that want support agents to see complete customer context without asking the customer to repeat themselves.
FAQs
Is Kustomer available on every Appbrew plan?
No — it requires the Appbrew Enterprise plan.
Does the support team see order history automatically?
Yes, every interaction ties to a complete customer record in Kustomer.
Does Kustomer combine AI and human support?
Yes, at the partner-product level — both AI and human agents work from the same customer record.
