Integrating Appbrew with MSG91 connects your app to a customer-communications platform spanning SMS, email, WhatsApp and RCS. You can:
- Trigger communications from ecommerce events such as abandoned carts, orders, cancellations and delivery updates
This means transactional and promotional messaging can respond to what's actually happening with a customer's order.
Note: exactly which Appbrew events are mapped to MSG91 messages is confirmed with Appbrew's product team — contact your Appbrew representative for the current scope.
What You Need
- Login credentials for both your Appbrew and MSG91 accounts
- An active MSG91 account
- Minimum Appbrew plan: Pro
How to Set Up the Integration
Contact your Appbrew representative to enable this integration for your app.
Use Cases
Order Event Messaging
- Trigger: an order is placed, cancelled or updated
- Action: MSG91 sends the relevant transactional message
- Outcome: customers stay informed across SMS, WhatsApp or email
Who this is for
Brands that need transactional messaging tied directly to order and account events.
FAQs
Can MSG91 send transactional SMS from app events?
Confirm the current scope with your Appbrew representative.
Does MSG91 support WhatsApp as well as SMS?
Yes, at the partner-product level.
Does MSG91 support voice or chatbot messaging too?
Yes, at the partner-product level, alongside SMS, WhatsApp and email.
