Integrating Appbrew with Tidio brings live chat directly into your mobile app. You can:
- Offer full-screen live chat inside the app
- Let customers ask pre-purchase questions and get real-time answers
- Pass identifying context — name, email and order count — for logged-in customers
- Tag conversations that originate from the app
This means shoppers get help without leaving the app, and your support team sees who they're talking to when the customer is signed in.
Setup: the integration uses a Tidio-hosted page containing the chat widget — you provide the Hosted Page URL.
What You Need
- Login credentials for both your Appbrew and Tidio accounts
- An active Tidio account and Hosted Page URL
- Minimum Appbrew plan: Pro
How to Set Up the Integration
Provide your Tidio Hosted Page URL in Appbrew Studio — no coding or developer help required for standard setup.
Use Cases
Pre-Purchase Question
- Trigger: a shopper has a question before buying
- Action: they open live chat without leaving the app
- Outcome: fewer abandoned carts from unanswered questions
FAQs
Can customers chat with support without leaving the app?
Yes.
Will Tidio identify logged-in customers?
Yes — name, email and order count can be passed.
What if the customer isn't logged in?
Tidio may not be able to identify them.
How does Tidio identify app-originated conversations?
App messages are automatically tagged with a source label.
